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Customer Svc Rep Supervisor - LAB

Connect passion with purpose. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to the health of the population of Georgia as our work impacts past, present and future generations.
 
What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, engaging worksite wellness events, wellness breaks, lactation rooms, employee retirement plandeferred compensation13 paid holidaysvacation and sick leavedentalvisionlong term care, and life insurance; in addition to telework opportunities depending on the position.
 
Make your mark in public service. As an accredited public health department, we're seeking a highly qualified candidate for the position of Customer Service Representative Supervisor - LAB within the Division of Medical/Clinical Services, Public Health Laboratory located in Decatur, GA. 
 
Won't you join us?

Job Responsibilities:

Candidate supervises, guides, and/or instructs the work assignments of subordinate staff. Candidate supervises staff that communicates with the public, internal customers and/or external customers to provide information and recommendations targeted to meet customer expectations. Candidate will resolve complicated issues involving customer service and/or research complaints and inquiries from internal and external customers, utilizing laboratory procedures or processes to respond to client’s request.

In addition, the Candidate performs a variety of general secretarial, clerical, and administrative support functions/processes or a few specialized or essential clerical functions in support of Support Services Unit and Laboratory personnel. May enter data and/or process documents and records. The work includes operating standard office equipment. Candidate works with manager on IT projects that directly and indirectly affect the Support Services Unit and Laboratory as a whole.

Minimum Qualifications:

Bachelor's degree from an accredited college or university AND Three years of lead/supervisory experience in a customer service setting communicating information,
OR 
Five years of lead/supervisory worker experience in a customer service setting communicating information,
OR 
Two years of experience required at the lower level Customer Svc Rep 3 (GST122) or position equivalent.