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Permit Clerk

Human Resources Department
101 Schaumburg Court
Schaumburg, IL 60193
The Village of Schaumburg is a thriving community of 75,936 residents located 12 miles west of O’Hare International Airport and approximately 26 miles northwest of the City of Chicago. The community is the base of the second largest concentration of retail, office and commercial activity in the state of Illinois. Of special distinction, the village was recently named one of the "Top Ten Best Places to Live" by Money Magazine, is ranked No. 5 overall in WalletHub's "Best Illinois Cities for Jobs" and, for the fifth year in a row, received the Distinguished Budget Presentation Award from the Government Finance Officers Association (GFOA) for meeting the highest principles of governmental budgeting.
The village employs approximately 600 employees in a variety of departments within the organization, such as police, fire, public works, engineering, finance, human resources, cultural services, community development, information technology, and transportation. Our employees work to serve the residents and strive to make Schaumburg the best community it can be.
Permit Clerk (Community Development) with an online application deadline of 06/27/2021.
Interested candidates are encouraged to apply as soon as possible. Interviews will be conducted as applications are received. 
STARTING PAY RATE: $22.86 - $25.88 per hour based on a 35-hour work week. Salary dependent on qualifications. The salary range for this position is $22.86 - $34.86 This position is represented by a union; you may refer to the AFSCME collective bargaining agreement available on our website.
Please attach as part of your application all necessary documents verifying that you meet the minimum qualifications for the position.
This position processes the submittals of permits and licenses as necessary; performs general office work involving a variety of clerical procedures including payment processing and completion of Freedom of Information Act requests. This position interfaces with customers as a primary component of the job and provides customer assistance in person and over the phone.
To succeed in this role, applicants will need to work cooperatively and effectively with others, be an adept and versatile learner, and be able to put others at ease. We are looking to add a team member capable of remaining calm and professional under pressure.
LANGUAGE SKILLS: Bilingual skills a plus; Spanish and Polish highly preferred. 

1.   Education equivalent to a high school diploma.
2.   A minimum of one year of experience in customer service working in a face paced office environment.
3.   Proficiency with current computer software systems, including email, calendar programs, job specific software, and customer service systems preferred or within the first six months of employment.
Considerable knowledge of office practices and procedures and business English, spelling, grammar, punctuation, and commercial arithmetic Working knowledge of the operation and care of office machines. Ability to type extremely accurately at a working rate of speed. Ability to maintain and develop systems of clerical records, and to prepare reports from such records. Ability to write legibly and to understand oral and written instructions.

1.   This position works in a typical office setting.
2.   Prolonged periods of standing at the permit counter or prolonged periods of sitting and performing data entry.
3.   Position works with the public almost continuously during the day and must demonstrate advanced level customer service skills, including the ability to listen effectively, handle a variety of customers, and remain calm under pressure.
4.   Ability to cope with numerous interruptions.
5.   Frequent transporting of 20 pounds.
The Village of Schaumburg has a competitive benefit package which includes: flexible benefit Section 125 plan including health, dental, vision, and life insurance as well as medical and dependent care flexible spending accounts, a retirement plan through the Illinois Municipal Retirement Fund, paid holidays, paid vacation, sick leave, tuition reimbursement, and more.
Candidate screening process may consist of an application review, skills testing, employability assessment, interviews, reference checks, and other job-related testing or verifications. Chosen candidates will be subject to a background and criminal history investigation, and qualifying pre-employment medical examination and drug screen.