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DCS Case Manager 3 - 06162021-18884 & 18887 - Chattanooga, TN (Hamilton County)

Summary: Under general supervision, is responsible for professional case management work of considerable difficulty and lead work of routine difficulty; and performs related work as required.

Guiding, Directing, and Motivating Subordinates:
  1. Administers disciplinary action as required to correct undesired outcomes.
  2. Conducts case conferences to provide guidance, feedback, direction and next steps to promote safety, permanency and well-being with DCS Case Manager 1 and DCS Case Manager 2.

Resolving Conflicts and Negotiating with Others:
  1. Addresses' inappropriate behaviors and/or actions with clients, service providers, resource parents, etc.
  2. Addresses' conflict among co-workers and leadership using conflict resolution skills to provide a harmonious working environment.

Making Decision and Solving Problems:
  1. Determines if abuse or neglect has occurred, who the abuser is, the level of risk or harm to the child, and the need for a safety plan.
  2. Makes recommendations for reunification or termination of parental rights.
  3. Coordinates and observes visitations for children in and out of home placement to ensure meaningful visitation.
  4. Reviews and assess cases for closure or transfer based on knowledge of policy requirements for case tasks to ensure safety, permanency, and well-being.
  5. Uses information from gathered assessments to aid in decision process about safety, permanency and well-being.
  6. Learns to compare the needs of the child to family capabilities to appropriately match child with family.
  7. Actively listens to concerns to make appropriate referrals.
  8. Conducts peer reviews to get feed back and direction on challenging case to gain a global perspective on possible interventions.

Coaching and Developing Others:
  1. Completes performance documents with subordinates using tools such as Performance Briefings, Performance Evaluations, Interims, Job Performance Plans, in order to ensure continuous professional development.
  2. Coaches, directs, and demonstrates all job duties of DCS Case Manager 1 and DCS Case Manager 2's for continuous professional development.
  3. Demonstrates tasks in computer programs for DCS Case Manager 1 and DCS Case Manager 2's (e.g. Microsoft Excel, Microsoft Word, Microsoft Outlook, departmental system for entering child welfare information departmental systems (TFACTS), etc.).

Evaluating Information to Determine Compliance with Standards:
  1. Recognizes and acknowledges the rights of families.
  2. Tracks and creates report on regional data to ensure State and Federal compliance.
  3. Tracks assessments to ensure data elements meet required time frames.
  4. Reviews new and updated laws and policies, disseminate to staff to ensure compliance.

Scheduling Work and Activities:
  1. Regularly conducts home visits to assess the safety of homes.
  2. Works flexible hours including weekends, holidays, and after hours.
Getting Information:
  1. Conducts intake interviews with individuals reporting suspected child abuse or neglect.
  2. Conducts interviews with child's family and collateral contacts (e.g. principals, neighbors, doctors, etc.).
  3. Discuss' case information with DCS Case Manager 1 and DCS Case Manager 2's to guide decision making process about case needs, resources allocation and outcomes.
  4. Gathers demographic information on child and family (e.g. Genogram, Ecomap, Lexus Nexus, etc.).
  5. Gathers complete and accurate information (e.g. child's school records, psychological evaluation report or medical examination results).
  6. Locates and identifies natural, formal and information supports.

Analyzing Data or Information:
  1. Completes required assessments in a timely manner (e.g. Family Functional, Child and Adolescent Needs and Strengths, Youth Level Services Tool, Family Advocacy and Support Tool, etc.).
  2. Reviews ongoing assessments of all DCS Case Manager 1 and DCS Case Manager 2's to approve.
  3. Analyzes data, response time, overdue reports, Child and Family Team Meetings, placement reports, resource home reports, Early Periodic Screening, diagnosis and treatment and dental, face-to-face visits, review mega-report through the use of SharePoint and Excel to track child welfare outcomes.
  4. Conducts ongoing assessments of all incoming information.

Distinguishing Features: This is the lead level class in the DCS Case Manager job series. An employee in this class is responsible for leading and training subordinates in the performance of case management work for children under the State's supervision, in State custody, or at risk of State custody, and their families.

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and two years of professional experience providing child welfare services including, but not limited to, one or a combination of the following: social, psychological, or correctional counseling or case management; volunteer services coordination for a children's service program; and/or juvenile classification coordination.

Substitution of Graduate Education for Experience: A graduate degree in social work or a related behavioral science field may be substituted for the required experience on a year-for-year basis, to a maximum of one year (e.g., 36 graduate quarter hours may be substituted for one year of required experience).

Closing Date: 06/22/2021