PTS Rec. Leader III - Registration

The City of Santa Clarita is seeking dedicated individuals to join our team with the City’s Recreation and Community Services division as a part-time seasonal (PTS) Recreation Leader III with registration. Under the leadership of the Recreation Supervisor and Recreation Coordinator, this position will be responsible for assisting residents with their registration inquires along with collecting payments and maintaining paperwork.

• Answers multi-line phones and fields calls to the appropriate area

• Greets customers and answers inquiries regarding programs

• Interacts with participants and visitors in person, via phone, and e-mail

• Registers patrons for programs/classes using registration software; processes refunds, transfers, and reservations

• Operates cash register, handles cash and other tenders of payment, such as debit and credit cards; conducts closeout process

• Opens and closes facility

• Organizes, prioritizes, and follows up on assignments

• Maintains various forms, calendars, logs, and reports

• Maintains facility equipment

• Attends meetings and training sessions as needed

• Follows and enforces City policies

• Tracks, inventories, and organizes supplies

• Organizes, plans, and works with other program areas, as requested

• Effectively addresses issues and concerns with patrons as they arise

• Track participant registration and transaction numbers each season

• Assists with training staff on registration functions

• Monitors credit on account report and refunding unused money back to customer

• Proofread class/registration information prior to the start of each season

• File registration forms at the end of each season

• Proofread materials for use on website, brochure, flyers, etc.

• Other activities and duties as directed by the Recreation Supervisor and Coordinator

• High school diploma or GED equivalent

• Completion of college courses is highly desirable

• Minimum of six-months of paid experience in recreation, community services, customer service, or other related public service experience

• Possession of a valid Class C California driver’s license is required

• Possession of, or ability to obtain Adult and Pediatric CPR/AED/First Aid within one month of hire

• Strong leadership and customer service skills; ability to serve as a role model to others

• Strong communication skills and the ability to communicate effectively, tactfully, and positively (both orally and in writing)

• Strong interpersonal skills and the ability to establish and maintain effective working relationships

• Ability to make sound decisions within established guidelines and be a creative problem solver

• Strong work ethic, proactive, and the ability to learn quickly

• Ability to organize and prioritize a variety of tasks in an effective and timely manner, for self and others

• Ability to drive a vehicle and travel to various city facilities if necessary

• Strong computer skills, including proficiency in Microsoft Outlook, Word, and Excel

• Ability to work flexible hours (including nights and weekends)

• Ability to lift, drag, and push files, paper, and equipment weighing up to 25 pounds or more is required occasionally

An online completed City application form is required to apply for this position. All employment information must be provided on the application. Providing a resume is not a substitute for completing this section of the application. Applications left incomplete, or with a reference to attachments may be rejected. The selection process will include one or more of the following: written exam, technical knowledge assessment, writing skill assessment, and/or oral interviews that may be conducted in person and/or via video conferencing. Applicants that meet minimum qualifications and are selected for interviews will be required to disclose information regarding criminal convictions. If you require special accommodations to participate in the application/selection process, please notify Human Resources for assistance.

All offers of employment with the City of Santa Clarita are made contingent upon receipt of proof of legal right to work in the United States and successful completion of a post-offer pre-employment physical which may include a drug screen and Physical Abilities Test, negative TB test on file, and Department of Justice fingerprinting. Criminal offender information will be reviewed on an ongoing basis. The City uses the E-Verify program to electronically confirm work authorization of newly hired employees.

In compliance with the California law, positions working with children are required to be mandated child abuse reporters. A mandated reporter is an individual who is obligated by law to report suspected cases of child abuse and neglect.

As a City of Santa Clarita public employee, you may be called upon to work as a Disaster Service Worker (DSW) in the event of an emergency (in accordance with Government Code §§ 3100-3109). Before entering upon the duties of employment, all public employees, except those excluded by law, take and subscribe to an oath or affirmation set forth in the California Constitution, declaring them to be Disaster Service Workers in time of need.

In addition, part-time, temporary, and seasonal (PTS) employees may be required to participate in the DMV Employer Pull-Notice Program. This program authorizes the City to receive a driver record report upon enrollment and during employment.

PTS workers are at-will. Generally, PTS employees are limited to no more than 1,000 hours.

The City of Santa Clarita is an Equal Opportunity Employer.